Why can't I reach Mivola on my browser?

[mivola]

Please help when accessing mivola.myshopify.com is says this site can't be reached

not working

[Don]

Hi there @mivola!

Don here from Shopify.

Thanks for reaching out to us here in the Shopify Community.

I checked out the link you shared here and was able to access it okay from my side.

It redirected me to a store online which appears to be up and operating okay from what I can immediately see.

As such, because this is available online from my location, it is possible that the issue you report is localised to your setup.

There are a few things you can check from there to see if we can pinpoint the root cause of this.

First, I'd make sure that you're using a supported browser and that you have cleared the cache on that supported browser.

You can also check if you can access this okay by using a different browser, device, or internet connection (using phone data versus wifi or vice-versa) to see if this helps us to narrow down the root cause of this behaviour.

Let me know how you get on there and feel free to share any other info you may have on how you experience this.

All the best!

Regards,

Don