Why can't I see my conversations in Shopify Inbox?

lunenoireclothe
Visitor
1 0 0

my problem is that while i have conversations i can't see them and it says zero messages

Reply 1 (1)

Lana
Shopify Staff (Retired)
849 77 109

Hello, @lunenoireclothe!

 

Could you tell me a little bit more about how you tested this to find that it isn't receiving messages?

 

Any other info, context/screenshots would be super helpful! 

 

If you could share the link to your store, I would be happy to also offer any other advice. 

Lana | Social Care @ Shopify
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