Why can't I see my conversations in Shopify Inbox?

[lunenoireclothe]

my problem is that while i have conversations i can't see them and it says zero messages

[Lana]

Hello, @lunenoireclothe!

Could you tell me a little bit more about how you tested this to find that it isn't receiving messages?

Any other info, context/screenshots would be super helpful! 

If you could share the link to your store, I would be happy to also offer any other advice.