Why can't I set up my Twitter storefront?

Why can't I set up my Twitter storefront?

seejessletter
Tourist
6 0 11

I'm trying to set up my Twitter storefront, and every time I click on the link to do so, nothing happens. Anyone else having this problem? Screenshot attached of my dashboard.

Replies 5 (5)

Kitler
Excursionist
15 0 9

I don't see your screenshot, but I'm having issues also. It's partly functional: some of the store has synced and some has not. I can get the carousel feature to work but not the Shop. Try your screeny again and maybe we can work through it.

seejessletter
Tourist
6 0 11

I got with customer support via Chat and they suggested trying another browser...Lo and behold it worked just fine! I was trying to do it in Chrome when it wasn't working. Doing it in Safari made it work. Give that a try!

Mac
Shopify Staff
1690 177 280

Hi, @seejessletter 

Thanks for reaching out in our Community forums and for sharing your concern.

 

I'm happy to hear that our support team was able to assist you with setting up your Twitter Channel! It sounds like it could have been a local issue and trying a different browser did the trick. Now that you're all set up, I'd like to share with you our Onboarding Guide that will provide some insight on how to get started and how to showcase your products directly on Twitter profile today. You can also contact merchant-support@twitter.com if you have any questions regarding the functionalities of the app. 

 

If you have any other questions, feel free to follow up and let me know! Additionally, I'm always looking to help out merchants with ideas or feedback related to their stores. How are you planning to promote this sales channel to your customers? 

 

Talk soon!

Mac | Social Care @ Shopify 
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ChainReaction
Tourist
3 0 3

Must be selective on merchant acceptance.  I get to the integration screen just long enough to approve the app to make API calls and it just spins and spins into infinity until it times out.  Tried in two separate browsers along with multiple install uninstalls.  Easily the worst sales channel integration out there.

Mac
Shopify Staff
1690 177 280

Hi, @ChainReaction!

Thanks for sharing your feedback.

 

I'm not too familiar with the acceptance process with this channel. However, I did notice that it states that it's available to all US merchants in the landing page here. To confirm this, I definitely suggest reaching out to the developers for some clarification. 

 

We’d be happy to take a closer look through the available contact methods in our Help Center. Once you're there, log in to your account, select a topic, and scroll down to the bottom of the page to select a contact option.

 

Let me know how it goes!

Mac | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog