Why can't I sign into the app store even after reopening my shop?

[Rogues]

I'm trying to sign into the Shopify app store but I keep getting this message "Unable to authorize access to the specified shop."  I'm not 

even sure where to begin.  I did just re-open my shop though I can sign in everywhere else. 

[Sophia]

Hi, @Rogues!

Sophia here from Shopify. I'm sorry to hear that you're having trouble accessing the Shopify App Store. Let's run through some troubleshooting steps to see if we can resolve the issue.

First, can you please check to make sure you're signed into your admin as the store owner? This will eliminate any potential permission issues if there are staff accounts in addition to your store owner login. You can also check to see whether there's a difference between signing in directly on apps.shopify.com or going to Apps > Shop for apps in your admin. After that, here are some other steps you can take:

• Clear your cache and cookies on your browser.
• Restart your browser.
• Try a different supported browser, as well as incognito or private windows to rule out any browser issues.
• Check for browser updates.
• Try another device, like another computer or mobile phone.
• Try the Shopify Mobile app.

I'm thinking there might have just been a caching issue in which the Shopify App Store isn't yet recognizing that you reactivated your store. Let me know whether these troubleshooting steps help!

[Sophia]

Hi! Just following up to see if you were able to access the Shopify App Store. If you're still having trouble signing in and installing apps, please let me know which troubleshooting steps you've been through as well as which browser and device you're using. Thanks!

[EllaBrown2021]

I also want to know how to solve this problem.

[Sophia]

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@EllaBrown2021 wrote:

I also want to know how to solve this problem.

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Hi, @EllaBrown2021!

I listed some troubleshooting steps here earlier in this thread. Please let me know which of those steps you've been through as well as what browser and device you're using.

I tested this in Google Chrome 90 and I am able to install apps either through Apps > Shop for apps in my admin or by going directly to the Shopify App Store. Since I'm not able to replicate the issue on my end, this is likely a local browser or network issue.