Why can't my customer add items to the cart?

[KimHill]

Hi! I have a customer that says they are getting a spinning wheel when they try to add an item to the shopping cart. I can't seem to recreate the problem on my end, and haven't had any other complaints like this. Is there something I can do for them? They are accessing the site through a computer.

Thanks

Kim Hill

[Imogen]

Hi there, @KimHill. Thanks for reaching out to the Shopify Community with this spinning wheel in your cart issue. It's awesome to meet you!

Good news - if this isn't something that you're able to replicate, and haven't seen any additional reports, then it's likely a local issue for your customer. You can recommend to your customer that they clear their cache/cookies, and try using another browser, to purchase from your store. You can provide them with this link so they can follow it's instructions.

In order to be certain that this isn't a larger issue, I'd love to check your store out myself to see if I can replicate. Can you provide me with the following:

• a link to your store
• the name of the theme you're using in your store
• The name of the specific product this issue is arising for, or if it's arising in the cart page, and link to that page.

Get back to me when you can so we can do some additional testing. I'll keep my eyes peeled for your reply!

[KimHill]

Hi Imogen!

Thanks for the solution. I worked around it with the customer, but I would
like to have you look at the product.

My store name is Violets & Sunshine (www.violetsandsunshine.com). The
product is "For Freedom"
https://www.violetsandsunshine.com/products/for-freedom

Thanks for your help!
All the best,

Kim Hill
Violets & Sunshine, LLC

[Imogen]

Hi there, @KimHill. Imogen here! Thanks for collowing up with me and providing me those links!

I tested the button on the product page and had no issues adding the product to my cart. I also checked out the cart page, too, and did a few more page loads and had no issues. This suggests that the problem your customer encountered was a local one, and it's likely your other customers aren't being impacted.

Beautiful patterns, by the way! Have you thought about adding an 'About Us' page to your store? I only suggest this because businesses like yours often have a story to tell, and creating an 'About Us' page helps tell that store, build relationships with customers, and build brand trust! I have a resource here that you can refer to if you're interested!

Let me know if you have any questions!