Why can't other users see the apps I've set up on Facebook?

[PhillipAlmo]

Hi,

I already set up the Facebook App. I have Limited Permission access but the store owner says that it shows on their dashboard that the Facebook App still needs setting up. Is it because I am on a Limited Permission access that's why they can't see that the Facebook App has already been set up? What do I need to do so that they can see the same thing that I am seeing with regards to the App?

Thank you, everyone.

[DigitalArtisans]

Hello @PhillipAlmo !

It does not change if the store owner gives you limited access to the store. If the Facebook app is properly installed it will show.

Here is to connect Facebook app to Shopify Store. Steps:

From your Shopify admin, click + next to SALES CHANNELS.

Click + next to Facebook, and then click Update sales channel to install the Facebook channel.

Click Start set up on the feature that you want to install first.

Click Connect account.

Sign in to your Facebook account.

Connect the Facebook assets that are required to set up the features that you want.

Accept the terms and conditions.

Click Finish setup

Hope this helps!

Thanks,

Digital Artisans

[PhillipAlmo]

Hi,

It is propertly connected though.  This is why I am wondering why do they keep seeing in their dashboard that it needs setting up.