Why does customer service say my updated address doesn't exist?

Why does customer service say my updated address doesn't exist?

Hopeful1
Visitor
1 0 0

I updated my address per request, but they say my street doesn't exist. What do I do? I know it exists. 

 

Reply 1 (1)

Ollie
Shopify Staff (Retired)
2550 460 429

Hey @Hopeful1.

 

Thanks for reaching out.

 

Typically, when merchants receive this error message it is due to the incorrect format being used for the address. Depending on your location, you can verify the address using the UPS tool or DHL tool. If you are unable to verify the address using those tools, I would suggest attempting to enter your address in Google to see how it is displayed.

 

Let me know if that does the trick.

Ollie | Social Care @ Shopify 
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