Why does customer support disappear after membership payment?

[Mundosart]

how frustrating it's trying to reach support team, as soon you pay for your membership they disappear with all and the icon "chat now" why? 

[Luna]

Hey, @Mundosart. 

Thanks for bringing your concern to our Community forum. I'm sorry to hear that you've had trouble reaching our support team. We definitely want to help! 

May I ask where you have reached out to support in the past? You can visit the Help Center and log in to your account to create a support request. From there, we can continue assisting you through live chat, email, or callback. Once you have logged in to your account, type your request in 'Ask about a topic', scroll down to 'Get Support' and then click 'Continue.' 

I'm also more than happy to help you here in this thread. May I ask for some additional context regarding your request?

Talk soon, 

[Luna]

Hey, @Mundosart. 

Just checking in to ensure that you receive the support you need. Don't hesitate to reach back out if you'd like to continue working together to resolve your setback. 

Warmly,