Why does my 20% discount icon disappear when I load my store?

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my 20% discount icon disappears when load my store how can this be fixed

Reply 1 (1)

Shopify Staff
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Hi, @kennedykanma!
Thanks for reaching out in our Community Forums and for sharing your concern, I’d be happy to help.


It sounds like you are using a third party app to display a discount label but are still having issues. You will want to review the apps documentation to ensure that you have completed the correct setup steps to display the discount labels on your store. You can view an app's documentation by finding the Shopify App Store listening and viewing the resources under the support section. From there, you could also reach out to the app developers directly to see if they can offer some additional guidance. 


If you are still having issues, feel free to share your store URL and the name of the app you are using so that I can try to replicate the issue on my end.


Talk soon!

Mac | Social Care @ Shopify 
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