Why does my checkout URL structure differ in my client's store?

[Philip_Zhavrid]

Hi everyone,

I would be very grateful for any help provided.

We have a payment gateway. On one of the client's store the checkout's URL generates differently.

Usually it is: [store]/[customer_id]/checkouts/[checkout_token]

In the client's store: [store]/[customer_id]/checkouts/ac/[cart_token]

We want to test app updates with this structure but we can't understand on what circumstances this URL structure is activating. In all our dev stores the URL structure is as usual.

In case someone faced this "new" URL structure in their stores, could you please provide us with the guidance on how to achieve it?

If you have this URL structure, but don't do anything particular to achieve it, I would also be very grateful if you provide this info. Probably, this structure generates randomly for some stores.