Why does my chosen Shopify plan keep becoming inactive?

[Gisele1212G]

I'm having problems with the Shopify app and I'm not able to access my store, but I've already chosen a plan. After a while the store becomes inactive and asks to choose a plan but I already chose it and it is already on the card, I hope they solve it

[Ollie]

Hey @Gisele1212G.

Thanks for reaching out.

I appreciate the context that you have shared with us as that is very helpful! Since we cannot authenticate you for the store over the Community forums due to the sensitive information that needs to be shared, I am unable to look into the specifics. In this case, it would be best to reach out to our live support by logging into your online store using the Contact Us page.

Once you are successfully logged in, or select the option to Continue without logging in - you will be directed to the Help Center. Select the topic that you would like assistance with to locate the options to Get Support and speak with a Support Advisor about the situation.

Let me know if you have any questions.

[flareAI]

Hello @Gisele1212G,

Gina here from flareAI - your Fully Automated Free Sales Machine. Hope you are doing good! I am happy to share some suggestions for your query.

Please consider liking and accepting the solution if it helps.

Thank you for sharing the details about your situation with your account here for us.

Was the payment successful or it failed?

You will need to reach out to Shopify support so that they can check this in detail.

Follow this link to contact Shopify support, you can choose to continue without signing in. 

If you found the answer helpful consider supporting the Shopify Community by giving it a Like + Accept the solution.

Gina
flareAI

[Gisele1212G]

it's giving an error I can't talk to support in English only support created appears but not the option to type and talk to support