Why does my shop app only work without wifi?

[Mimo5]

 

Hi,

The other day my app completely stopped working and deleted all my history. So I Uninstaller and reinstalled the app and now I get an error that something went wrong and to check my internet connection. I have to turn off my wifi to get the app to work.

[GoPokes15]

I’ve been having the same issue since I updated the app today as well.

[BareMetal]

I have the same exact issue for the last week or so.

WiFi on, won’t load past the loading screen. WiFi off, works just fine.

I have the eero Pro 6E WiFi system if that helps and iPhone 13 Pro Max.

[Dsmith1868]

I’m having the same issue on my eero setup as well. It works over the air. I do not have it blocked by eero either. Be nice if this could get fixed or a solution found. 

[BareMetal]

Yeah, mine worked just fine on eero previously until a few Shop app updates
ago.

[jfunari]

Yep I have the exact same thing, iPhone 13 pro max and eero and my shop app says I can’t connect to the internet. Does anyone have a fix?

[daybreak1012]

Same problem here. Won't work at home where I have an eero network. Attached to the wifi at work, no issues. On cellular data, no issues. At home with eero, I get the error. I am on iPhone XR. 

[MonkeyDavid]

Same issue here. Eero Pro 6e.

[BareMetal]

I found the solution. Eero is blocking it for some reason.

Just do this: Discover > Block & Allow Sites > Allowed and add “shop.app”

[Dsmith1868]

Went into my eero app, clicked on “discover” at the bottom, then eero secure, under “advanced” at the bottom, clicked on “block & allowed sites, selected “allowed” at the top of the screen, “add allowed sites”, entered “https://shop.app” and selected “inaccurate block” and “done”. FINALLY! I can use the shop app on my eero network!

[daybreak1012]

Thank you x a million!!!!

[pkscent]

I am facing the same issue How I can get rid of this issue I am facing now I dont know its due to internet  connectivity or something else.