Why does my Shopify app say 'unable to load content' after iOS 16 update?

[brokenb1nary]

For some reason since upgrading to iOS 16, the Shopify app displays “unable to load content” when I click on my store to edit it.  I have tried resetting all sessions on next launch and logging in fresh, no luck.

[Kimi]

Hi, @brokenb1nary.

To confirm, are the steps below what you've done on your end to Remove all sessions on next launch?

1. Navigate to the Settings application on your iOS device.
2. Navigate to the Shopify app within the Settings.
3. Toggle Remove all sessions on next launch to ON.

If you've done this on your end, can you also make sure that you're running the most up-to-date version of the Shopify Mobile app? To check for available app updates, you'll need to:

1. From your iOS device's home screen, tap App Store.
2. Select Updates.
3. If there is a Shopify Mobile app update that needs to be installed, click on Update next to the app.

More information on updating your Shopify Mobile app can be found on our help guide here.

If you're still having issues with the app however, you can contact our Live Support team so that we can investigate this situation from our end in more detail. To get in touch with our team, you'll need to login to your store via our help centre here. Once logged in, select a topic that best fits your query or situation. From there, you'll be taken to a page with a list of relevant support articles, and you can scroll to the bottom of that page to select your preferred contact method with our team.

[brokenb1nary]

I can confirm I have done all of the above including a full uninstall and reinstall of the app. No luck.

[Kimi]

Thanks for confirming, @brokenb1nary.

In this case, your next step is to contact our Live Support team, if you haven't already done so. We'll be able to authenticate you against the correct store from our end, in order to continue troubleshooting this issue.

You can follow the instructions I sent in my earlier reply, to get in touch with our Live Support team.