Why does my TikTok shopping integration keep failing to authorize?

jkletter
Visitor
3 0 0

I am in the process of setting up my Shopping integration with TikTok. When I get to connect the account it keeps giving me the:

 

Authorization Failed
Your TikTok account connection failed. Try again.
 
Any suggestions? Who can I contact to troubleshoot this issue?
 
Thanks!
Replies 3 (3)

Nia
Shopify Staff (Retired)
537 38 78

Hi, @!

 

This would be best resolved through TikTok Support directly. You can contact them through this link

Nia | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Victoria23
Visitor
1 0 0

Just wondering if you managed to resolve this? Same thing happening to me

jkletter
Visitor
3 0 0
I was able to resolve this by deleting the connection within the TikTok Shopping channel and reconnecting. I just followed the set up and it connected.

I hope this helps.