Why does the 'Buy Now' button disappear on Chrome desktop?

Why does the 'Buy Now' button disappear on Chrome desktop?

thinmintz
Visitor
1 0 1

hey everyone, been recently having a weird issue where the “buy now” button randomly does not show up on chrome desktop but does show up on mobile and other browsers. We have narrowed the problem to be an issue with the cookie and if we clear third party cookies on the site the issue is resolved. 

We are wondering how to fix this long term as the problem will randomly persist for some customers visiting the product page and not seeing a “buy now” option. For context our app does not use cookies and is only JavaScript that is installed when the app is installed. Our app also does not modify the theme code.

 

appreciate any help you can provide as the regular support channels could not help

Replies 4 (4)

zlati84
Excursionist
37 0 9

I am having the same problem. would appreciate any help. when i press do not accept cookies, buy now appears. if i press ok cookies, buy now is not appearing.

Quality-Rug
Tourist
3 0 1

I have the same problem, did you find any solution? if anybody knows how to solve please share it,

 

Thanks,

JayAdra
Shopify Partner
185 15 47

Could you provide a link to your store so I can take a look? If it's not related to a specific app, Shopify could be hiding it conditionally, but I'm not sure what those conditions would be.

Stacy_Zhuk
Shopify Partner
533 22 75

Hi Thinmintz,

It seems that you can use a solution from this thread - https://community.shopify.com/c/shopify-design/buy-button-not-showing-on-homepage/td-p/1315039

The only difference is that you need to change classes to the one used in your store.

Co-founder at Whidegroup, e-commerce development company from Ukraine
- 10+ years of experience with SMBs
- Deep expertise in custom development & optimization
E-mail: anastasia@whidegroup.com