Why has my Linkpop link stopped working?

[ohmyfro]

My linkpop has been linked to my bios for months but two days ago it just stopped working. When clicked it goes nowhere

[Nia]

Hi, @Ohmyfro!

Thank you for reaching out here! This issue would require our internal team to access your store details so I would recommend reaching out to our Shopify Support Advisors who would be able to help you out with resolving this!

I've included steps on reaching our support team below, please let me know if this also doesn't work for you -

1. Head to this link and click on Contact Support.
2. You will need to login and select the store in question (if you have more than one store). 
3. On the Contact Support page, you'll need to search for the topic you're needing help with - this will load a range of help guides and resources to help you. 

    

   

    

4. If none of the resources provided are helpful to you, scroll down the page to the bottom and you will see the support options.
5. You can then click on any of the contact options and you'll soon be connected with a Support Advisor.