Why is my account number not working for Shopify payments?

[Jadenm2023]

I am having trouble with my account number for setting up shopify payments and my information is correct and I’m not sure what’s wrong

[Blair]

Hi @Jadenm2023,

Thank you for reaching out to the Community! I'm happy to provide some assistance with setting up your Shopify Payments, to ensure this gets resolved. To confirm I'm fully understanding, are you receiving an error when attempting to verify your details? 

If so, there may be a few reasons as to why verification is not being accepted. Listed below are a few reasons you may have received this error and will want to review the following: 

• Ensure your photo is clear - It can not have a glare, and must clearly show the individuals photo, along with other information. 
• Ensure that the photo includes the full document - It can not have any corners or edges cut off
• Ensure the photos are in full color. 
• If you are getting an error that the additional field can not be blank - Try taking the photos again, and resubmitting using Google Chrome Incognito mode or another browser

If you have already submitted documents, it can take up to 72 business hours to be received and reviewed. If this time frame has elapsed and you continue to receive the error, please feel free to Contact Support for further investigation. 

Please let me know if you have any other questions or concerns.