Why is my Debutify theme subscription reverting to free after purchase?

[sixthsense1]

I was on the trial subscription for Debutify but felt limited so i purchased the plan. Now my account is back on the free plan after I already purchased the plan with proof and confirmation of it. I cannot talk to anyone because the contact page does work and the live chat doesn't respond for hours upon days. Does anyone have a recommendation or know how to fix the solution?

[debutifysupport]

Hey @sixthsense1, 

Please email us at support@debutify.com or call us here at +1(844) 945-2420 (Toll-Free) and we will provide you with the necessary information asap. If you'd like to speed things up, you can also inform your Shopify URL here.