Why is my domain verification email sent to the wrong address?

Why is my domain verification email sent to the wrong address?

AtychiLife
Visitor
1 0 0

So I bought the domain Atychilife@gmail.com

It is trying to send a confirmation email to AtyhciLife@gmail.com when I need it to send to the email I have linked to the account which is AtychiLife@gmail.com. I even made a new email address with the email it is trying to send them to and am not receiving the confirmation link. How would I go about fixing this and having the confirmation email send to the right one? 

Replies 2 (2)

Moira
Shopify Staff
2118 230 338

Hey @AtychiLife,

 

Welcome to the Community!

 

When verifying your domain, if you're not receiving the email link you may have to change it within your Domain settings of the admin. This can be done by navigating to your Shopify Admin > Settings > Domains > Shopify-managed domains and then click Manage next to the domain. You'll see an option to Edit in the Registrar Information section. Once completed, the verification email will automatically resend after changing the email on file.

If you're seeing a yellow banner within your Domain settings, can you try clicking Resend email? You'll receive an email shortly after and will need to click the verification link within the email. 

 

After following the steps above please check your junk/spam folder. Let me know if you are still not receiving the email!

 

TIP: Choosing a business name and purchasing a custom domain is one of the seven steps in this article on building a brand from scratch. I suggest having a read to see what other areas you could work on! Have you thought about designing a logo? It’s the face of your company and could potentially be everywhere that your brand exists.

Moira | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog

maisont
Visitor
1 0 0

hi Moria, Ive tried your steps and it still isnt working is there any way i can fix it