Why is my Facebook and Instagram app dashboard blank on Shopify?

MarcoKhoello
Tourist
4 0 3

Hello everyone,

I've recently encountered an issue with my Shopify store that I'm hoping to get some help with. After installing the Facebook & Instagram app on my Shopify dashboard, I'm greeted with a white screen where the app's configuration options and account linking settings should be displayed.



Thank You

Replies 4 (4)

Odd_Food
Tourist
3 0 2

I have the same issue. Just installed Facebook/Instagram app on a fresh account and can't complete setup. Running on Firefox.

Odd_Food
Tourist
3 0 2

Started working for me on Chrome, may just be browser/extension related.

skinjob
Visitor
1 0 0

Yes. It works on Chrome, but not on Firefox, which is the browser I use.

Odd_Food
Tourist
3 0 2

FF is also the browser I prefer to use. I just downloaded Chrome, set up FB/IG, then deleted it. Once it was set up it loaded fine on FF v122.0.1