Why is my Facebook and Instagram integration failing on my online store?

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Why is my Facebook and Instagram integration failing on my online store?

TFN205
Excursionist
37 0 8

When I try to connect Facebook and Instagram to my Shopify store i get the below message

 

The shop linked to these assets is violating integrity policies and is not eligible to engage in this commerce operation.

 

what does this mean? how do I resolve this?

Accepted Solutions (2)

Mac
Shopify Staff
1692 177 282

This is an accepted solution.

Hi, @TFN205!

Thanks for reaching out in our Community forums and sharing your concern. I’m happy to help out.

 

It sounds like your shop has been flagged for violating one of Meta's Commerce eligibility requirements. In order to sell on Facebook Commerce surfaces as a business, your Facebook account and Page or your Instagram professional account must meet all of those requirements. I took a closer look, and it looks like this is caused by a violation in the Seller Agreement 3.E and 3.F

 

I suggest reaching out directly to Meta regarding this as they should be able to provide account specific support. If you are having trouble getting in touch, we’d be happy to help connect you with Meta. Please visit our Help Center and log in to your account to create a support request.

 

If you have any other questions, feel free to follow up and let me know! Additionally, I'm always looking to help out merchants with ideas or feedback related to their stores. Do you have any other social media initiatives while you are waiting to set up your Facebook and Instagram? 

Mac | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Mac
Shopify Staff
1692 177 282

This is an accepted solution.

Hi again, @TFN205!

Thanks for getting back to me. 

 

Our team will be happy to connect you with Meta if needed. You can also click on 'Get Support' option directly within your Facebook and Instagram sales channel/app on the Shopify admin to get further assistance.

 

Kindly reply back to this thread with any questions or updates and we can continue our conversation further!

 

 

Mac | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Replies 3 (3)

Mac
Shopify Staff
1692 177 282

This is an accepted solution.

Hi, @TFN205!

Thanks for reaching out in our Community forums and sharing your concern. I’m happy to help out.

 

It sounds like your shop has been flagged for violating one of Meta's Commerce eligibility requirements. In order to sell on Facebook Commerce surfaces as a business, your Facebook account and Page or your Instagram professional account must meet all of those requirements. I took a closer look, and it looks like this is caused by a violation in the Seller Agreement 3.E and 3.F

 

I suggest reaching out directly to Meta regarding this as they should be able to provide account specific support. If you are having trouble getting in touch, we’d be happy to help connect you with Meta. Please visit our Help Center and log in to your account to create a support request.

 

If you have any other questions, feel free to follow up and let me know! Additionally, I'm always looking to help out merchants with ideas or feedback related to their stores. Do you have any other social media initiatives while you are waiting to set up your Facebook and Instagram? 

Mac | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

TFN205
Excursionist
37 0 8

Thanks so much for your feedback, I took a look at the Seller Agreement and still don't fully understand what is not compliant. I have opened a ticket with Shopify Help Center

Mac
Shopify Staff
1692 177 282

This is an accepted solution.

Hi again, @TFN205!

Thanks for getting back to me. 

 

Our team will be happy to connect you with Meta if needed. You can also click on 'Get Support' option directly within your Facebook and Instagram sales channel/app on the Shopify admin to get further assistance.

 

Kindly reply back to this thread with any questions or updates and we can continue our conversation further!

 

 

Mac | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog