Why is my online store suddenly unavailable after basic package purchase?

[Danya3]

Dear Shopify,

My Shopify store is suddenly unavailable after I purchased the Basic package, I plan to launch my store this month. It is very very urgent for me, there are lots of tasks in schedule. 

I customized the theme, added products, everything Looks perfect. But now I can't login! Please help me. 

Thank a lot

Danil

[Danya3]

Can someone help me? It is very urgent to unblock the store

[Victor]

Hi @Danya3,

Thank you for getting in touch and I'm sorry to hear that you're having this issue. Please refer to the account owner's email inbox to see if you have received a message from Shopify about this issue, and if so, you can respond to it if you have further questions about next steps.

If you have not yet received an email from our team about this, please reach out to our support team directly for further assistance. They will be able to authenticate you on your account and escalate this to our accounts team for further review if required.

[Danya3]

Thank you very much for the answer

[Danya3]

I didn't receive a message from support, I contacted yesterday about this problem. Here is my ticket 32758161

[Danya3]

Guys, please help, it's been two days, there is no response from either support or you

[flareAI]

Hello @Danya3,

Gina here from flareAI.

As a first step try the following steps to eliminate any device or browser issue causing the problem:

1. Reboot your browser after clearing your cache and cookies on your browser.
2. Try to login to your store on another web browser or an incognito window.
3. Try another device or on the Shopify Mobile app.
4. Ensure there are no pop-ups being blocked in the web browser.
5. Ensure you do not have any firewalls or pop-up blockers enabled on the device.

If none of these works, you can contact the Shopify support team so that they can look into your issue in detail.

Hope this helps

Gina
flareAI: Generate Sales from Google Search, on Autopilot

[Danya3]

Thank you very much for the answer, but none of this helped me. On the main page it says that my store is currently unavailable, deactivated, wrote to support, but they have not given any information for two years

[Victor · Accepted solution]

Hi @Danya3,

Thank you for sharing your ticket number with me here. Your email has been received and will be picked up by a member of our support team in the next few days, which is when you can expect a response.

If you'd like to speak to someone about this sooner, I'd recommend getting in touch with us again through the link I shared in my last post and selecting the live chat option. This will put you in touch with a member of our support team who can authenticate you on the account and send this to our accounts team for review. I am not able to do this for you as I cannot authenticate you on the account through the Shopify Community.

[Danya3]

Thank u for u help

[Victor]

Hi @Danya3,

No problem. I hope that our team are able to get this resolved for you.