Why is my online store suddenly unavailable?

[fabvilla]

My store too went unavailable all of the sudden and shows it currently unavailable in the front and backend. It has been  3 days since I have lodged a ticket and yet there is no reply from the team. How can we have our stores unavailable for days. There is a lot of work pending and none of my team members are able to access the accounts. Also, can I know what caused this issue?

ticket ID eb7463d7-22da-4a35-8130-12fca160d3a2

store Id - Fabvilla India 

kindly Look In to the metter and solve out this issue as soon as possible & reactive my store as soon as possible customers are waiting for their orders we are facing too much issue so please 🙏 reactive my store ....

i hope you will solve out this problem as soon as possible sir/mam ....

regards , 

Fabvilla India 

[Blair · Accepted solution]

Hi @fabvilla,

Thank you for reaching out to the Community. I'm happy to provide some assistance with your shop, as I can completely understand the impact. 

With this kind of issue, it's recommended to Contact Support directly to be in touch with our advisor team. This will allow us to investigate further and provide the best steps to help getting the issue resolved as quickly as possible. 

While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback.

Please visit our Contact Page and log in to your account to create a support request.

As this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic.