Why is my "SmartPopUp" app not working for mobile?

49 0 15

Currently im using this free pop up app name SmartPopUp

My desktop seems to be working fine for the pop up. 


While my mobile looks like this


My website: dissy.co

Reply 1 (1)
Shopify Staff
Shopify Staff
1511 214 185

Hi @KelvinLeow,


Thank you for reaching out to the Community! I'm happy to provide some guidance with this request, to ensure it gets resolved. 


As the app SmartPopUp: Promotion Popup is considered to be third-party, the best thing you can do is connect with them directly for further investigation. Their support team will be able to take a closer look and ensure it gets resolved.


To connect with them, you can head to the Shopify App Store and scroll to the bottom of the page to select Support > Send a message. 


Please let me know if you have any other concerns. 

Blair | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog