Thank you for reaching out to the Community! I'm happy to provide some guidance with this request, to ensure it gets resolved.
As the app SmartPopUp: Promotion Popupis considered to be third-party, the best thing you can do is connect with them directly for further investigation. Their support team will be able to take a closer look and ensure it gets resolved.
To connect with them, you can head to theShopify App Storeand scroll to the bottom of the page to select Support > Send a message.
Please let me know if you have any other concerns.
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