Why is my Royal Mail Click and Drop not syncing?

rachprint
Visitor
2 0 0

I have been using the Click and Drop add on and my orders usually appear on Click and Drop no problem. Today my orders aren't appearing there. I can create an order manually - but the point of the app is to take this painful part away. Any ideas? I have checked that Click and Drop is showing as a sales channel for the orders. Not sure how to get it to sync.

Thank you.

Reply 1 (1)

Blair
Shopify Staff
1941 258 229

Hi @rachprint,

 

Thank you for reaching out to the Community! I'm happy to provide some assistance with this request, to ensure it gets resolved. To confirm I'm fully understanding, are you referring to the app Click & Drop

 

If so, I'd encourage you to connect with the app developer directly. As Click & Drop would be considered to be third-party, their app developers will be able to take a closer look and ensure it gets resolved. 

 

To connect with the app developer, you can head into the Shopify App Store and scroll down to the 'Built by Click & Drop' section to view their support options.

 

Please let me know if you have any other questions or concerns. 

Blair | Shopify 
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