Why is my Shop Pay installment payment not showing in payouts?

[SouthernWonders]

A customer used shop pay installments on an order. I am trying to find out when i will get that payment because its not showing in my payouts. 

[Kimi]

Hi, @SouthernWonders!

For Shop Pay Instalment payouts, you will be paid by our partner Affirm via Shop Pay Instalments. Because this is different from your Shopify Payments payouts, there is currently no control over payout schedules and they are sent in batches separately from Shopify Payments payouts. You can also expect to see more than one payout on the same date, or payouts that don't align with your custom payout schedule. In saying this you can still view your Shop Pay Instalments payout information within the Shopify admin, just like you would when viewing Shopify Payments payouts. This is located on your Shopify admin under Settings > Payments page, and by clicking on the View payouts button in the Shopify Payments section.

If you're having issues locating any of your payouts and would like further help, you can reach out to our Support Team. While we're not able to provide account-specific support via the Shopify Community Forums at this time, we’d be happy to continue assisting you. You can visit our Help Centre here, and log in to your account to create a support request. From there, our team can take a closer look at your account and payout information, and clarify any other account-specific questions you may have.