Why is my Shopify chat not loading?

[Tammy_Levasseur]

 in the past couple of days when I select the ping icon it view my chats I get this screen?  I’ve been using this feature for over a year so not sure why it’s saying I need to download.  The chat feature is already installed and now because this screen comes up I can’t access my messages.

has anyone else experienced this issue?

[Tira]

Hey, @Tammy_Levasseur.

Tira here to help.

Thank you for reaching out. That is strange. I did some digging and we don't have any reports of this screen staying on a screen when using the Shopify Ping app. 

Can I get you try to to uninstall the app and then reinstall the app from your device? Keep us posted if this helps!

Talk soon,