Why is my Trustpilot app not connecting in Shopify?

confoi
New Member
4 0 1

When trying top connect with Trustpilot app in Shopify I get the following error/notification:

 

'Looks like this Shopify store is currently or previously connected to an existing domain on Trustpilot. Please get in touch if this isn’t right.'

 

How to solve this issue? Please advise. Thanks in advance.

 

Cheers

 

Replies 4 (4)

nlamenza23
Visitor
1 0 1

Same here.
Anyone got any solution, please?

Trustpilot just pass on answering me.

Thanks.

Rikkutus
Visitor
2 0 0

Same issue and seems like Trustpilot customer service can't get this fixed. Any solutions?

Grant19
Visitor
1 0 0

Hi, I am having this issue also, did you find a solution? 

 

Thanks 

Rikkutus
Visitor
2 0 0

It doesn’t say anywhere in the installation proceed nor in documentation, but the problem was that the Trustpilot doesn’t work on development stores. You have to be on live system for integration to work which initially was fix.