Why is the Facebook app not installing in my online store?

[Talha786]

i try to install facebook app in my store but giving me error

[Miles]

Hi, @Talha786!

I'm Miles from the Social Care team at Shopify. I would love to help you out with this, but I definitely need some more information in order to do so. Would you be able to reply to this thread with some more information?

• What is the error message you're seeing?
• Are you having issues installing any other apps?
• Is the error being displayed when you try to link your Facebook account, or at the point of installing the app?

Some quick troubleshooting steps I recommend are:

• Clear your cache on your browser.
• Make sure you're logged into the Shopify App Store when trying to download the app.
• Try on a different device or browser to see if the issue is persistent on those as well.

If the steps above don't work, I'll await your reply so I can help further. Thanks!

[Lumi]

I'm having the same issue after uninstalling the FB app and trying to re-install it.  I've signed out and signed back in (Shopify, FB etc.), tried different browsers and cleared my cache, but the error keeps appearing.

It keeps saying "There’s a problem connecting to Facebook. Try again soon."

[KryssyKlaws]

Hey! I am also having the same problem. I have tried turning off my pop up blocker, clearing cache, and all. 

[Miles]

Hi, @Lumi and @KryssyKlaws!

This is likely relating to an open issue we have at the moment on Facebook's end. Facebook has advised us they have their devs working on a fix as we speak so I suggest trying again later.

In the meantime, please keep an eye on our status page as we will provide live updates there.

If you have any ongoing issues after the fix is implemented, please let our live support team know. Thanks!

[Lumi]

Hi @Miles 

Just a quick update, I was finally able to connect our FB to our Shopify Store just now.  Thanks for looking into the issue for us!

[dylanloria]

Hello, 

I have the same issue. I have uninstall the Facebook App and now I cannot install it anymore

[Whamisa]

I have a similar issues now. Any advice for me?