Why isn't my paid Fontify app working?

[Vanitcha]

Payment receipt information for Fontify : 10 USD

[Maz]

Hey @Vanitcha!

Thanks for getting in touch! 

I am terribly sorry to hear that you have paid for the Fontify app, however it is not working. Is this still the case? The best and easiest way to get help with your third party app is to get in touch with the developers of the app directly. They would be more equipped to handle issues surrounding their own apps. They can easily be reached by filling out this form at this link here, or alternatively you can also email them at: thang@the4.co

If you'd like, our support team can also reach out to them on your behalf. You can start this process by getting in touch with our live agents here at this link.  Simply type your query into the "ask about a topic" bar, then hit continue to support to access. They will be able to reach out to the app developers for you and explain in more detail the issue you're currently experiencing.

By the way, how are things on the rest of your website going? Just so you know, we are not only here to help with technical queries, but also to help you grow your business. If you need any marketing advice or how to get more traffic or sales to your store, just ask!