Why isn't my Shopify inbox sending notifications?

[cajun_queene]

Shopify inbox is not working, what do I have to do to get notifications? I have tried everything. Mobile app,  try to message me

Fashionqueene.com.  I have tried others but they don't work with SHOP APP as well

[Kimi]

Hi, @cajun_queene.

Can you go through all of the steps listed in this help document for us please, so that we can make sure that your Inbox notifications have been set up properly?

If you've gone through all of the steps in the document, and have tried sending a test Inbox notification with no success, it's time to contact our live support team so that we can investigate this situation in more detail from our end. To connect with our team, please navigate to our Help Center here, ask the AI chat assistant to contact support and follow the prompts to open a support ticket with us.