Why isn't my Shopify interface working on my computer?

[Oleh2]

I do not work interface shopify on the computer on the phone everything is fine and on the computer no, I do not know what to do

 

 

 

[WoodyDev · Accepted solution]

Could you provide a URL to your store so I can take a look at the code for you?

[Oleh2]

https://fooxxs12.myshopify.com/?_cd=9a4ccd429adbcda37a4415bf819e1f5a9436a4d3c68406cd58bf9d2db2da4e2c...

I have the whole site like this

[WoodyDev]

Perfect!

Bare with me I'll have a look into it for you.

[WoodyDev]

It all seems to be fine on my end, what pages are you having issues with?

[Oleh2]

On my computer, everything shopify does not work, there is no interface, I can not even register

[WoodyDev]

It might be the device you are using to view, is it an old computer?

Tested it on 3 different devices I have access to and it all appears as it should?

[Oleh2]

I have an old laptop, everything is fine on the phone, I tried to connect the mobile Internet as in the photo, what is the reason in the computer what to do or update?

[WoodyDev]

There isn't any coding issues as far as I can see as it scales perfectly on multiple different screen sizes I have access to, if you can view it on another PC/Laptop and see if it has the same issues for you then you may need to invest in some site optimisations to make it work properly for older devices.

[Oleh2]

I'll try now, thank you, I'll write later

[Ivy]

Hi there, @Oleh2.

Your store does load fine for me, I do not get the same error screens you are encountering so I believe this may be an issue with either the device you are using or your internet connection. Some local troubleshooting steps you can do to hopefully help resolve this are:

• Clear your cache and cookies on your browser. After this, completely reboot the browser.  
• Try on another web browser or an incognito window.   
• When using incognito, if you are still experiencing a display issue, confirm you have disabled browser extensions as these can change how the pages look.    
• Try another device or on the Shopify Mobile app.
• Try another internet connection (example, switch to a cellular network on a phone rather than wifi.)  
• Ensure there are no pop ups being blocked in the web browser.   
• Ensure you do not have any firewalls or pop up blockers enabled on the device
  
  

Congratulations on launching your new store, by the way! I have three cats of my own so I know how much they love catnip! I had a quick look around your store and have some feedback for opportunities you may find useful:

• I found a small typo here right on the landing page - Qur instead of Our:
  
• The product description for the product currently reads as random keywords rather than a cohesive sentence describing what the product is. Here's some tips on how to write an excellent product description. 
• Does your store have an Instagram presence? If not, this is a really great to add one. If you already do - I would recommend using an app to share your Instagram right here on your store front - here's an example of one that does this. 
  
  

I hope this helps, thanks!