Why isn't the domain I purchased on Shopify showing in my account?

[patrick1994]

I bought a domain directly here on shopify and its paid already 48 hours pass and still not on my shopify account and when i checked the domain i bought the webpage is empty.

can someone help me?

[Don]

Hi there @patrick1994!

Thanks for letting us know about this and for the specific info you shared here!

Can you let me know the domain name in question so we can check it out directly?

Does this domain appear in the Settings > Domains menu in your admin, and can you confirm that you were charged correctly for this domain?

The more info and context you can share the better, but be sure to share the domain with me here so we can check this out together!

[patrick1994]

yes, i was charged

I checked the email i have the receipt

but did now show up on my domain

i tried to do it again but the domain is not available anymore it means it when thru

but not showing up on my account or domain

[Don]

Hi again @patrick1994!

Thanks for getting back to me here with all that info and those screenshots, that's really helpful!

As 48 hours have passed and the domain is not showing up on or leading to your store online, I'd ask you to reach out for account support via our Help Centre here.

There we'll be able to take a closer look at your domain purchase with you securely and look to get this resolved for you.

Thanks again for sharing all of that clear info with us here to help us to troubleshoot this issue 

[patrick1994]

how can i connect to someone when i clicked contact shopify support i always go in here https://help.shopify.com/en/questions#/shop-select its a loop i can't not talk to real person

you system is very complicated it hard to talk to anyone on the spot you always need to find some topics and when it doesnt work it will go back in here https://help.shopify.com/en/questions#/shop-select.

can you connect me to someone please because when we talk in here it take forever for you to message me back

[Don]

Hi again @patrick1994!

In order to get account support or help with time-sensitive issues, you would need to get in touch via the Help Centre as outlined above.

Once you have either logged in or selected to proceed without a store, you can enter your help topic there and scroll down the screen and click to see your options for contacting us via support there.

We would not be able to provide account support from here publicly for security reasons, but we will be able to take a closer look at your account info if you can reach out via the Help Centre for support.

All the best!