Why isn't the Glovo shipping option visible at checkout?

[Gonzyland26]

Hello Team,

Merchant has download an app for shipping methods, they have all correctly set up but customers can't not see the glovo option on their checkou, can anyone help me, please? thanks in advance

[Blair]

Hi @Gonzyland26,

Thank you for reaching out to the Community! I'm happy to provide some assistance with an app to ensure it's working as expected. As this is a third-party app available on the Shopify App Store, I would recommend contacting the app developer directly for assistance with getting this issue resolved. 

To contact the app developer, you head into the Shopify App Store and select  Support > Get Support. This will allow the app developers to investigate and ensure the app is working as expected moving forward. 

If you run into any issues with getting in touch with the app developer, you can Contact Support to have our advisor team put you in contact as well! 

Please let me know if you have any other concerns.