Why was I charged for Spocket when I have no plan?

Renoe5150
Visitor
1 0 0

This morning I was charged $288 for what a presume was the annual fee for Spocket. But when I looked into the app it said that I didn’t have a plan. So I checked if I may have made a Spocket account with another one of my Shopify accounts and come to find out those don’t have a plan either. I only used one Shopify account with my bank info. I can’t figure out a way to contact Spocket if anyone can help that would be AMAZING

Reply 1 (1)

Imogen
Shopify Staff
1718 199 301

Hi there, @Renoe5150. Thank you for taking the time to reach out to the Shopify Community with your situation around this charge. My name is Imogen. It's good to meet you!

 

Thanks for providing us all of that context you did earlier. In a situation like this, our Live Support Team can assist you with getting in touch with Spocket in order to have this charge looked into. If you're not 100% sure where the charge is coming from, it would also help to speak to our Live Team so they can look into this charge with you, too, to see if it came from something else Shopify related.

 

You'll want to use this link to reach our Help Center. From there, let out AI Chat Assistant know that you're looking to speak to an advisor regarding this charge. It will provide you with some prompts to get connected with the team, and they'll handle things for you from there!

Imogen | Social Care @ Shopify 
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