Why won't my Facebook app reinstall after uninstallation?

[kateonaturalsol]

I uninstalled the Facebook app, but it will not let me re install it. It is showing "url cant be found." I cleared my cache already but it is still not working. 

[Summer · Accepted solution]

Hey, @kateonaturalsol! Welcome to Shopify Community!

I'm sorry to hear you're encountering an issue while attempting to set up the Facebook channel. In order for us to investigate this, we'll need to access your account. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

After visiting the link and logging in, you'll be prompted to select the topic of your concern so we can connect you to the right articles and support team. Once you do, you'll be able to find the options for support below the help docs that are presented to you.

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!