Why won't my Instagram/Facebook connect for product tagging?

[mkjohnso089]

I am hoping someone can assist me since I cannot find any contact # for Shopify. I have a store set up and am trying to connect my Instagram/Facebook in order to tag products. When I go to the app to connect it takes me to another page where I put in my Facebook credentials and then it immediately brings me back to Shopify to do it again. It seems that it’s not registering or connecting. I’ve tried using different browsers, reinstalled the Facebook app and still can’t get it connected. Any help would be greatly appreciated!

[Mac]

Hi, @mkjohnso089!
Thanks for reaching out in our Community Forums and for sharing your concern, I’d be happy to help.

I understand that you are experiencing difficulties when trying to connect your Shopify Store to the Facebook and Instagram app. You mentioned that you have already attempted some troubleshooting steps without success. In this case, I would suggest trying the process again using an incognito tab. This will provide a clean slate without any cached data or cookies, allowing you to re-login to the appropriate accounts and hopefully resolve the issue.

If the issue continues to persist, we may need to access your account to gather more information. While we are unable to provide account-specific support through the Community Forums, we would be happy to continue assisting you through our Help Center. To access our live support, you can ask the Virtual Shopify Assistant to "contact support." It will then guide you on the next steps to connect with a team member who can assist you further.

Let me know how that goes!