Why won't my Walmart Marketplace App reinstall?

[chetwood]

 

Hello has anyone else had this issue, I recently had the Walmart Sales Channel on my store, I removed it because I was have issue getting my account approved and once I got it approved I went to re-install the app and now I keep getting an error message.

can anyone help with this?

[Mac]

Hi, @chetwood!

Thanks for reaching out in our Community forums and for sharing your concern, I’d be happy to point you in the right direction.

Firstly, you will want to ensure that your store is still compatible with this app. You can do so by logging into the Shopify App Store and visiting the Walmart Marketplace app page. Once you do so, you will either be able to download the app right away, or see an error message like "This app isn't compatible with your store". If your store is not compatible, you can hover over the error message and you will see the reason.

If your store is compatible, you will want to try out a few local troubleshooting steps before reaching out to their support team. You can try these: 

• Clear your cache and cookies on your browser. After this, completely reboot the browser.
• Try a different web browser to rule out any browser issues. 
• Try another device, like another computer or mobile phone.
• Try another internet connection (switching to a cellular network on a phone rather than wifi, for example)
• Ensure you do not have any firewalls or pop up blockers enabled on the device as these can interfere.

If the issue persists, head back over to the Walmart Marketplace app page and scroll down to the support section in the footer to send them a message.

Let me know how that goes!

[ap231]

same issue. walmart marketplace is showing cannot verify. Its verified godaddy shopify domain. please help

[Truffletopia]

Yes! We are having the same issue. Walmart App stopped updating our inventory from Shopify, and it also stopped sending orders to Shopify. 

We have tried uninstalling it, and now it wont reinstall. The app page does not even come up.

While the app was installed, we we're getting an error message when we tried to go to the app, regardless of web browser.

Very disappointed with the Walmart App and Walmart.com, since they invited us to it.

Any help is appreciated.

Thank you,

Tony 

[Mac]

Hi, @Truffletopia!

Thank you for joining this thread.

I understand that you are experiencing issues with the Walmart Marketplace app. You also mentioned that you tried various local troubleshooting steps without any success. In this case, it's best to reach out with the team directly. You can do so by visiting the Walmart Marketplace page and scrolling down to the support section in the footer to send them a message. Please ensure that you are logged into the correct account as well. 

Kindly reply back to this thread with any questions or updates and we can continue our conversation further!

[FaslAdmin]

The Walmart app has stopped working for us too. It is totally useless at this point. I have reached out to their support but I received no response from them. 

[miniadaydesigns]

Hello, I have been waiting over a week for the Walmart Marketplace to update the Shopify products that were "published".  I am finding pricing and names of articles not updating as well as ? in html codes   I reached out to Walmart Marketplace and explained this.  I have tried to update in Bulk Editor but none of the updates are being processed.  Walmart Marketplace response is for me to download a spec sheet.  I explained we are using the App with Shopify and Walmart, but they do not respond to this.  I am a bit perplexed and would appreciate help.