Why won't MyParcelBE generate my shipping label?

[gafingeret]

Hi,

Via MyParcelBE the shipping label won't be generated due to an error. This "error" to me is unknown. Why is this happening? How can we fix this? And how do we prevent this from happening in the future?

[Anindita]

Hi @gafingeret 

You can firstly check the shipping label setting in your store and everything looks fine but still, you are facing the problem, you can contact MyParcelBE or Shopify live chat support.