Why won't product reviews display on my Refresh theme?

Why won't product reviews display on my Refresh theme?

Carlosfring29
Visitor
3 0 3

I am using the theme Refresh and i am unable to add the reviews to my shop

Reply 1 (1)

Imogen
Shopify Staff (Retired)
2045 227 410

Hey there, @Carlosfring29. Thanks so much for reaching out in the Shopify Community with your question! I hope you're doing well today. 

 

I'm sorry to hear that your reviews aren't showing up in your store as expected! In order for us to pinpoint exactly what the cause may be, and to see if we need some assistance here from the Live Support Team, I'm have a question:

 

  • Are you seeing any types of error messages when logging in or using the Product Reviews app? 
  • If you are seeing any errors, can you please share them with us here? Screenshots would also be incredibly helpful!
  • Additionally, if you could provide a link to your store as well, that would be even better!

Please, follow up with me here when you can and we'll get the ball rolling on getting this issue resolved for you! 

Imogen | Social Care @ Shopify 
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