Widget missing

Solved
Colin1985
Tourist
3 0 2

Why has the Shopify widget disappeared from the iPhone iOS - it was the best thing for quick overview. Can you get it back. 
using iOS 13+ 

Accepted Solution (1)

Accepted Solutions
Mac
Shopify Staff
Shopify Staff
874 87 128

This is an accepted solution.

Hi again, @bbbbbbbbb@WilsonCandleCo@Drikuslr@CraftCentral@Mojack!

 

Great news! An update has been rolled out and we should see the widgets back on version 9.55.0. Thanks all for your patience and input.

 

All the best!

Mac | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Replies 20 (20)
Drikuslr
Tourist
9 0 4

Mine also went blank a few days ago, just showing a white square on my screen. Removed it to re-add it and seems like it's not add-able again. 😞 

CraftCentral
Tourist
6 0 3

I just got this issue today but the odd thing is it works fine on my Fiance phone and is addable there what is going on

 

Drikuslr
Tourist
9 0 4

It was after either a Shopify app or iOS update that it stopped working for me. 

CraftCentral
Tourist
6 0 3

have you fixed yours yet? I cant figure it out at all i spent hours to day at apple and no luck. Please let me know if you had any luck. I tried it on 2 other iphones and none worked only my fiance this is so odd

Colin1985
Tourist
3 0 2

Hi, it eventually worked when I upgraded. The apple iOS - are you using a beta version? Sure you have already - but upgrade to latest iOS 

good luck 

Drikuslr
Tourist
9 0 4

it was with the latest update to iOS that mine broke. I don't use beat versions of anything and everything is currently up to date. 

Colin1985
Tourist
3 0 2

Hello, the app started working with the iOS update. I am using a beta version 15.4 (19E5235a) I hope you find a solution. 

i also deleted, and reloaded the Spotify app. 

WilsonCandleCo
New Member
1 0 0

Same! I REALLY hope they resolve the issue, I loved having the widget to stay up to date on sales 

Drikuslr
Tourist
9 0 4

Same here, waiting patiently for its return

Mojack
New Member
3 0 4

Mine have disappeared off my iPhone but they are still on my iPad working. I’m currently on iOS 15 on my iPhone. 

Mac
Shopify Staff
Shopify Staff
874 87 128

Hi, @WilsonCandleCo@Drikuslr@CraftCentral@Mojack!

Thank you for joining this thread and for flagging this issue.

 

We have seen reports of merchants not being able to view the Shopify Widget in the home section of their IOS device being resolved, our developers are aware of this incident and working towards a fix. At the moment, this appears to be happening with iOS versions 15.3.1 and 15.4. We appreciate your patience as we work through this. 

 

Feel free to reply back to this thread with any updates so we can continue our conversation further!

Mac | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Drikuslr
Tourist
9 0 4

Hi @Mac 🙂 

 

Thank you for the update and happy to hear that you are working on it and that it is not a removed feature. 

 

bbbbbbbbb
New Member
1 0 0

is it possible if you could please let us know when via email or similar as to when it will be fixed?

Mac
Shopify Staff
Shopify Staff
874 87 128

Hi again, @Drikuslr!

My pleasure! I definitely understand how valuable this feature is as many merchants rely on it to have a quick overview of sales and key information. Thanks again for your patience! 

Mac | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Mac
Shopify Staff
Shopify Staff
874 87 128

Hi, @bbbbbbbbb!

Thanks for joining the thread. While, I will not be able to send out an email altering when it has been fixed, you will be notified via your App Store or Google Play Store for when an update is required. I will also update you directly on this thread.  

Mac | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Mac
Shopify Staff
Shopify Staff
874 87 128

This is an accepted solution.

Hi again, @bbbbbbbbb@WilsonCandleCo@Drikuslr@CraftCentral@Mojack!

 

Great news! An update has been rolled out and we should see the widgets back on version 9.55.0. Thanks all for your patience and input.

 

All the best!

Mac | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Drikuslr
Tourist
9 0 4

Hi Mac! That is brilliant, just installed the new update and can confirm, widget is back on my home screen 🙂 

Mac
Shopify Staff
Shopify Staff
874 87 128

That's great to hear, @Drikuslr! I appreciate the confirmation. Cheers! 

Mac | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

stemcell
Tourist
7 0 4

I have 9.56.0 installed, but still no widget is available.