App reviews, troubleshooting, and recommendations
Hi there is anyone experiencing the system failure where the Zapiet app is not bringing the date tags across in to Shopify integration?
Hi there Jacm,Veno here from Zapiet.
We are currently working with Shopify partner support to investigate some orders that are missing some or all of our order attributes such as pickup/delivery dates and times.
This appears to be a Shopify issue as we can replicate the issue with our app disabled. Other Shopify users have reported the same issue as well in other threads (e.g. https://community.shopify.com/c/shopify-discussions/attribute-data-recently-stopped-coming-through-o...)
We will provide updates as soon as Shopify have concluded their investigation.
As a temporary workaround, you can add the missing attributes to your order manually, please see this guide for instructions: https://support.zapiet.com/en/articles/7984116-manually-adding-attributes-to-ordersFor updates on this issue, feel free to check our status page at https://status.zapiet.com/. If you have any questions, please feel free to contact us at firstname.lastname@example.org!
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