AppBridge 3.0 - same store with different results

[ohadsc]

Hey!

Ohad here, from Zoorix. Trying my luck here 🙂

We recently upgraded our embedded app to AppBridge 3.0 to support the Unify Admin. 

We also upgraded our APIs to the latest API version 2022-10.

We tested the app on admin.shopify.com on multiple dev stores, e.g. on https://admin.shopify.com/store/zrx-onb-wizard-test/apps/zoorix, and everything works fine.

We also tested the app on a merchant store - https://admin.shopify.com/store/sony-mea/apps/zoorix, and on our end, everything looks ok. 

The issue is when the merchant team (sony-mea ) is using the app on their end, and they still get the message saying that the app is outdated since it does not support the admin.shopify.com URL. 

Any ideas on what can be the cause of this issue?

Cheers!

Ohad

[CharlieD · Accepted solution]

Hi @ohadsc! 👋

Charlie here from the App Bridge team. I've tried loading the Zoorix app on my store and it loads fine for me as well. Is it possible that the Merchant is on a slower connection? There is a timeout in place to identify whether apps are using App Bridge or not and I wonder if the Merchant's connection is not loading the app fast enough.

See this issue comment for a little bit more context: https://github.com/Shopify/shopify-app-bridge/issues/160#issuecomment-1315749143

Something that you can do to help with this is to make sure that you're initializing App Bridge as early as possible in your app.

[ohadsc]

Thank you so much @CharlieD for the detailed answer! Highly appreciated! 🙏