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Open "Get Support" Modal from the APP

Open "Get Support" Modal from the APP

kestutisbalt
Shopify Partner
11 0 10

Hey,

Is there a way to trigger Shopify's "Get Support" modal using app bridge?

I would like to trigger "Get Support" modal in certain situations to encourage users to ask for help. Not all people know about "Get Support" availability. If I could trigger this modal from the app I wouldn't need any 3rd party integration for customer support.

Thank you.

Replies 4 (4)

Liam
Community Manager
3108 342 884

Hi Kestutisbalt,

 

Just to confirm, you're using this modal, and you'd like it to trigger when specific actions occur? You should be able to use the show method, that's described here to trigger the display of the modal.

Liam | Developer Advocate @ Shopify 
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kestutisbalt
Shopify Partner
11 0 10

Hello Liam,

I would like to open a "Get support" modal that is built in Shopify where users can send a support ticket for the app. If I had to implement this myself I would have to implement logic in the backend that would allow sending support ticket to my email from the app. Since this is already implemented natively in Shopify I thought that there might be a way to trigger this support form (modal) from the app using app bridge.

I need this because not everybody are aware of the possibility to contact app's customer service. There are some situations like specific error states that I'd like to have a button "Contact customer support" and I'd like pressing on that button open the "Get support" form.

kestutisbalt_0-1702902334863.png

 

Liam
Community Manager
3108 342 884

Hi again Kestutisbalt,

 

From looking into this it doesn't seem like this specific modal is exposed either in Polaris or App Bridge - but you could build your own one that appears at specific areas in your admins UI?

Liam | Developer Advocate @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit Shopify.dev or the Shopify Web Design and Development Blog

kestutisbalt
Shopify Partner
11 0 10

Modal itself brings little value to me. All I want is to be able to reuse Shopify's customer support functionality. Modal itself only allows collecting messages from the merchant. Sending that message to my email is what is important and I don't think that Shopify exposes this functionality in the API. So implementing the modal myself brings me no value.

If I could trigger a Support modal that is already built in Shopify I wouldn't have to pay for third-party Customer support services that I can trigger to open a chat and allow merchant to enter their message and that message to be delivered to my email.