Access to my store admin page

Lekan_Daranijo
Shopify Partner
1 0 0

I will like to make changes to my store but unable to access the admin page. How do I reset and be able to?

Reply 1 (1)
Ollie
Shopify Staff
428 48 74

Hey @Lekan_Daranijo.

 

Thanks for reaching out.

 

I appreciate that context that you have shared as that is super helpful. Could you let us know which error message you are receiving when you attempt to login to your online store? As this context will help us assist you better in this situation.

 

I would suggest attempting to clear the cache on your browser and trying to login once again. If the issues persists, you can then attempt this action on another browser - as for example, if you are using Safari try this on Google Chrome.

 

Let me know if that works for you, looking forward to your reply.

 

Ollie | Social Care @ Shopify 
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