Make sure the collection exists/active for the store.
Try creating another collection and testing.
Try in another browser and or clear the cache of your current one.
If none of that works contact support.
This is Richard from PageFly - Shopify Page Builder App, I’d like to suggest this idea:
You should check the cache and clean it to solve this problem
Hope you find my answer helpful!
Richard | PageFly
Please let me know if it works by giving it a Like or marking it as a solution!
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