Add to cart button not working on some products

evanarmstrong
Visitor
2 0 0

Hello, I've searched through a lot of similar questions about this and non have seemed to fix the problem. 

 

I've noticed this on two products. Morning Raid and Ethiopian. 

 

When the page loads sometimes when you switch the variant the add to cart button is greyed out and disabled.
Sometimes the Add To Cart button won't function and you must refresh that page to get it to work properly. 

 

Customers have also reported this issue. 

website: vikingcoffeeco.com

Replies 3 (3)

SealSubs-Roan
Explorer
311 18 23

Hi @evanarmstrong !

 

This seems like a theme or product issue. If you switched to other product and the add to cart button is greyed out, you might want to check your inventory location and settings and see if this item is indeed "in stock" and also check the inventory location of this variant to see if the item is in stock for all the location where it is available. 

Roan_M_0-1714835258003.png

 

Another reason that might be causing this is, there's a problem within your theme. If you are using a third-party theme, I highly suggest that you reach out to your theme developer so they can take a further look of your theme code settings and pinpoint what is causing the error. Otherwise, reach out to Shopify support team so they can further guide you to troubleshoot.

Roan
Please let me know if it works by marking it as a solution!
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evanarmstrong
Visitor
2 0 0

Inventory is in fact in stock. 

Theme I'm using is Ride, one of the shopify themes

SealSubs-Roan
Explorer
311 18 23

I see. You will need to reach out to Shopify support team so they can further investigate what is causing this issue and guide you for the next steps if necessary.

Roan
Please let me know if it works by marking it as a solution!
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