Solved

Added Featured image on collection removed after refreshing page

Joakimh
Shopify Partner
3 0 1

I want to add featured image to every collection but it something goes wrong. Please see provided screenshots. I have managed to add a featured image to 1 collection a while ago but it does not work for the rest.

 

Anyone know what is going on?

 

1. Before adding featured image

Screenshot 2024-05-20 at 09.11.00.png

 

2. Featured image added but have not pressed the save button

Screenshot 2024-05-20 at 09.11.21.png

 

3. Save button pressed.

Screenshot 2024-05-20 at 09.11.32.png

 

4. Page refreshed and the added image is gone.

Screenshot 2024-05-20 at 09.11.49.png

Accepted Solution (1)
Dan-From-Ryviu
Shopify Partner
7892 1533 1562

This is an accepted solution.

Your image dimensions issue. Shopify images can be any size up to 4472 x 4472 px, or 20 megapixels. 

 

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Replies 5 (5)

Dan-From-Ryviu
Shopify Partner
7892 1533 1562

Hi @Joakimh 

Make sure your image format is supported by Shopify. 

- Helpful? Like and Accept solution or ❤Donate❤
- Ryviu - Product Reviews app, collect product reviews, import reviews from AliExpress, Amazon, Etsy, Shopee and Walmart and CSV.
- Lookfy app: Easy and fast to create Photo Gallery, Lookbook, Shop The Look.
- Enjoy 1 month of Shopify for $1. Sign up now.

Joakimh
Shopify Partner
3 0 1

Image is JPEG format

Size: 934 KB

Dimensions: 11648x8736

 

Should that work?

Dan-From-Ryviu
Shopify Partner
7892 1533 1562

This is an accepted solution.

Your image dimensions issue. Shopify images can be any size up to 4472 x 4472 px, or 20 megapixels. 

 

- Helpful? Like and Accept solution or ❤Donate❤
- Ryviu - Product Reviews app, collect product reviews, import reviews from AliExpress, Amazon, Etsy, Shopee and Walmart and CSV.
- Lookfy app: Easy and fast to create Photo Gallery, Lookbook, Shop The Look.
- Enjoy 1 month of Shopify for $1. Sign up now.

Joakimh
Shopify Partner
3 0 1

it works now. Thank you! 

Dan-From-Ryviu
Shopify Partner
7892 1533 1562

Happy I could help! 

- Helpful? Like and Accept solution or ❤Donate❤
- Ryviu - Product Reviews app, collect product reviews, import reviews from AliExpress, Amazon, Etsy, Shopee and Walmart and CSV.
- Lookfy app: Easy and fast to create Photo Gallery, Lookbook, Shop The Look.
- Enjoy 1 month of Shopify for $1. Sign up now.