All Product Photos missing

All Product Photos missing

Hei_DK
New Member
4 0 0

Hello ,

all the active product photo in our store has been removed by Unknown reason, except the cover.

Is there any way can find or save our lost photo?
Please Help

Thanks

Replies 5 (5)

GTLOfficial
Shopify Partner
276 52 53

Hello @Hei_DK 
Please provide the URL of your website.

- Buy me a Pizza
- If helpful then please Like and Accept Solution.
- Want to modify or custom changes or bug fix on the store Hire me. GTL web solutions
- Want Complete Storefront: Send an email ⇨- Email: info@gtlofficial.com - Skype: ritesh_27dh
Hei_DK
New Member
4 0 0

thx for your reply @GTLOfficial 
https://store.dustykid.net/
the product cover still here, but inside the product the other photo is gone

GTLOfficial
Shopify Partner
276 52 53

Hello @Hei_DK 
you can use this app maybe this will help you to recover photos 
You can contact Shopify Support. As far as I know, they have back ups and hopefully, they can help you for recovering.
https://apps.shopify.com/backup-restore-by-adnabu.

Thanks

- Buy me a Pizza
- If helpful then please Like and Accept Solution.
- Want to modify or custom changes or bug fix on the store Hire me. GTL web solutions
- Want Complete Storefront: Send an email ⇨- Email: info@gtlofficial.com - Skype: ritesh_27dh
Hei_DK
New Member
4 0 0

Thank you @GTLOfficial 

I have contacted their support, but still wait for their reply.

Hope they have ways to recover it .😢

GTLOfficial
Shopify Partner
276 52 53

Hello @Hei_DK 
yes please wait for shopify till then you can try to use the app I sent you. 🙂

Thanks

- Buy me a Pizza
- If helpful then please Like and Accept Solution.
- Want to modify or custom changes or bug fix on the store Hire me. GTL web solutions
- Want Complete Storefront: Send an email ⇨- Email: info@gtlofficial.com - Skype: ritesh_27dh