Re: Assistance Needed for Removing Unwanted Banner on Product Page

Assistance Needed for Removing Unwanted Banner on Product Page

EagleHunted
Explorer
53 0 4

Hi,

I've encountered a peculiar issue on my website that I hope you can assist with. Yesterday, I used the Ecomposer app to create new collection and product pages, replacing the default Shopify product page. Since then, a strange brown banner has appeared at the bottom of my product page, displaying the message "Secure and trusted checkout with...".

This banner is not visible in either the Shopify theme editor or the Ecomposer editor. I've reached out to both Shopify support and the Ecomposer app team, but the issue remains unresolved. The Ecomposer support team has informed me that the issue is not caused by their app and is outside their scope of assistance.

Can you please help me identify and remove this unwanted banner from my product page?

Thank you,

e9giv3ykc5a6v4sz6ryxy2af8zbq.pngimage_fds8k6.pngUntitled.jpgUntitled.png

Replies 7 (7)

Made4uo-Ribe
Shopify Partner
6970 1659 2049

Hi @EagleHunted 

Did you already manage to remove it? Or its on the another theme? i cant see it in your store. 

Made4uoRibe_0-1720646216211.png

 

If this fixed your issue Likes and Accept as Solution is highly appreciated. Coffee tips fuels my dedication.
Get EXPERIENCED Shopify developers at affordable rates—visit Made4Uo.com for quick quote!
Do not lost your Shopify store! Get FREE trial with ✔️ Rewind Backup: Automatic, reliable, stress-free.
Need THEME UPDATES but has custom codes? No worries, contact us for affordable price.
EagleHunted
Explorer
53 0 4

Hello @Made4uo-Ribe 

I uninstalled a Shopify app for adding descriptions, and I didn't realize that removing the app fixed the issue until you posted a comment. Thank you for bringing it to my attention.

Made4uo-Ribe
Shopify Partner
6970 1659 2049

Good to hear. 

If this fixed your issue Likes and Accept as Solution is highly appreciated. Coffee tips fuels my dedication.
Get EXPERIENCED Shopify developers at affordable rates—visit Made4Uo.com for quick quote!
Do not lost your Shopify store! Get FREE trial with ✔️ Rewind Backup: Automatic, reliable, stress-free.
Need THEME UPDATES but has custom codes? No worries, contact us for affordable price.
EagleHunted
Explorer
53 0 4

Hi @Made4uo-Ribe 

The banner just became available again!😫

EagleHunted
Explorer
53 0 4

Hi @Made4uo-Ribe 

I noticed something strange about the brown banner at the bottom of the product page. It only appears when the language is set to English, but when switching to French or German, it does not appear. I have checked the product pages, and after switching the languages, I found this inconsistency. I'm using adapt and translate app on shopify 

Made4uo-Ribe
Shopify Partner
6970 1659 2049

Most, of the time app do that thing. thet are calling another codes that is conflict with stor themes. Its not visible on my side even I change language or currency. 

If this fixed your issue Likes and Accept as Solution is highly appreciated. Coffee tips fuels my dedication.
Get EXPERIENCED Shopify developers at affordable rates—visit Made4Uo.com for quick quote!
Do not lost your Shopify store! Get FREE trial with ✔️ Rewind Backup: Automatic, reliable, stress-free.
Need THEME UPDATES but has custom codes? No worries, contact us for affordable price.
EagleHunted
Explorer
53 0 4

Hi @Made4uo-Ribe 

You can refer to this recorded video showcasing this issue, the issue persists in the English language but in other languages it's not available which is weird!

 https://www.loom.com/share/21dbb72245a1425c9fad278ab36dfdcb?sid=2e28a0d0-e597-44d2-8d37-d18a16117a6c